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All orders are packed and shipped from Poland, Europe. We ship worldwide with UPS. To ship within Poland, please visit our Polish site www.francisandhenry.pl
We dispatch orders within 2 working days, and Standard Shipping takes between 3 to 6 business days from dispatch date when shipping in the EU. Orders travelling anywhere else can take between 5 to 14 business days to arrive. You can check the exact shipping time and rates at checkout, based on the entered country of delivery. After your order has been shipped, you will receive an email with a UPS tracking number. We offer free shipping on all EU orders above €150.00.
We can change your shipping address before your order is dispatched, since we do our best to send your orders as soon as possible, there is not much time to edit your shipping details. It’s best to make sure your address is correct on the order confirmation you receive right after placing your order – if you need to make any changes, email us right away at email@example.com.
After your order is dispatched you will receive an email from UPS with your tracking number, which allows you to track your parcel. You can also check your order status from the email confirmation which you received after placing your order. If you are unable to locate your parcel or need to reschedule delivery – make sure to get in touch with us; contacting your local UPS is also a quick way to make sure your order is delivered at a convenient time.
We accept Credit Card / Debit Card payments via Stripe as well as PayPal. iDeal is also an option if you are based in The Netherlands.
Returns & Exchanges
Yes, if for any reason you would like to return your items, you can do so within 14 days of receiving your delivery. Please email us at firstname.lastname@example.org with your order number and information on which items you would like to return and we will email you back with all return instructions. Please click here for more information on returns.
We strive to provide the highest quality of our items, and in case you received a damaged item, we will exchange it asap. Please contact us at email@example.com a Customer Service Representative will assist you within 48 working hours.
Our Nursing Dresses have a relaxed fit and are made from stretchy fabric which lets you feel comfortable in the same size throughout your pregnancy and postpartum. Our dresses are offered in 3 universal sizes - S/M, M/L, and L/XL. Please refer to our Size Chart for more details.
The Bimby & Roy bralettes sizing is also somewhat flexible due to the stretch of the fabric. You may size up or down depending on what you will feel more comfortable with. Please refer to our Size Chart to see how your underbust and cup size best correspond to the sizes offered. If you are currently pregnant or nursing, you may want to choose a larger size for more comfort.
All Francis&Henry products are made of certified, soft fabric made in Poland, making sure it offers comfort and enough room for all stages of pregnancy and postpartum. We use organic cotton as well as luxuriously soft micromodal – ideal for the sensitive skin of both Mom and Baby.
We created our products to make moms’ lives easier, so we make sure all items we sell through our website can be washed in the washing machine. Detailed care instructions are under each product – most don’t even need to be ironed ;)
We work with trusted Polish manufacturers and all our fabric as well as products are made in Poland.
We also import a few selected brands from abroad – US made Snuggle Me Organic for babies as well Australia-based Bimby & Roy – beautiful intimates sustainably made in a solar powered facility in the Fiji Islands.
We are big fans of solutions that do not offer special "breastfeeding gear", our Nursing Dresses are designed and sewn in a way that allows moms to nurse their baby without the need of unbuttoning or unzipping anything. Instead, they have a comfortably stretchy, deep v-neck, which pulls down for easy access.
The Bimby & Roy bralettes are made of very stretchy fabric and have adjustable straps. Though not intentionally designed for maternity and nursing (they do not have any clips or buttons) due to their flexible, soft fabric, they can be easily pulled down or up to breastfeed. Women all over the world claim these as their #1 tops throughout pregnancy, nursing and long after.
Our products are the perfect gifts for new and expecting mamas and our packaging is especially focused around making them feel loved and appreciated. If your bundle includes gift wrapping, a gift box will be automatically added to your cart.
Otherwise, you may add gift wrapping at checkout. If you are shipping the order directly to someone as a gift, we can exclude the pricing info from any documents we send over + include your gift message that is personally written by our team on a dedicated card. Please use the “notes” section in your cart for these requests :)